Custom Plus Heating & A/C

Website: https://customplusheating.com/

Last Updated: November 10, 2026

Custom Plus Heating & A/C respects your privacy and is committed to protecting your personal information. This Privacy Policy and SMS Terms and Conditions explain how we collect, use, store, and protect information obtained through our website, https://customplusheating.com/, customer communications, and heating and air conditioning services, including SMS text messaging.

By using our website or providing personal information, you acknowledge the privacy practices described in this policy. Participation in our SMS messaging program requires separate consent.

Information We Collect

When you contact Custom Plus Heating & A/C, request service, schedule an appointment, or submit information through our website, we may collect:

• Full name

• Phone number and email address

• Residential or business address

• Service location and appointment information

• Heating and cooling equipment information

• Billing and payment information

• Communications and service history

• Additional information voluntarily provided through website forms or customer communications

We may also automatically collect technical information through our website, including IP addresses, browser types, device information, cookies, and website usage data.

How We Use Your Information

Custom Plus Heating & A/C uses customer information to:

• Respond to inquiries and service requests

• Schedule HVAC installations, maintenance, and repairs

• Provide estimates, invoices, and billing information

• Send appointment reminders and service notifications

• Communicate technician dispatch information

• Provide service updates and job completion surveys

• Maintain customer records and service histories

• Improve customer service and website functionality

• Comply with applicable legal and regulatory requirements

We do not sell customer personal information.

Website Forms and Service Requests

When you submit information through our website's contact forms, estimate requests, or service scheduling forms, that information may be stored through our website platform or transmitted to our customer management systems.

We use this information to respond to your request, schedule services, and communicate regarding your heating and cooling needs.

Submitting a website form does not automatically enroll you in promotional email or SMS marketing. SMS consent must be provided separately.

SMS Text Messaging and Customer Consent

Custom Plus Heating & A/C offers SMS text messaging to communicate with customers regarding heating and air conditioning services.

Customers may choose to receive text messages related to:

• Billing notifications

• Appointment reminders

• Technician dispatch notifications

• Service updates

• Job completion surveys

Participation in our SMS messaging program is voluntary. Consent to receive text messages is not required as a condition of purchasing goods or services.

Verbal Opt-In Consent

Custom Plus Heating & A/C will be collecting opt-in verbally from customers.

Customers may opt in to receive SMS messages either in person at our physical location or during a phone call initiated by the customer.

When a customer is registered for the first time, they are asked to provide their phone number. Our staff is trained to ask whether the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers will be verbally informed that:

• Message and data rates may apply.

• Message frequency may vary.

• Customers may text HELP for support or more information.

• Customers may text STOP to unsubscribe at any time, and no further messages will be sent.

• Their phone number will not be shared with third parties for marketing or promotional purposes.

Customers will also be directed to our Privacy Policy and SMS Terms and Conditions, available at:

https://customplusheating.com/privacy-policy

Website and Online Opt-In Consent

By submitting a website form and separately signing up for texts, you consent to receive text messages from Custom Plus Heating & A/C at the number provided, including messages sent by auto dialer.

Consent is not a condition of purchase.

Message and data rates may apply. Message frequency varies.

Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent.

Reply HELP for help.

Information will not be shared with third parties for marketing or promotional purposes.

Privacy Policy & SMS Terms and Conditions:

https://customplusheating.com/privacy-policy

SMS Terms and Conditions

Program Description

By opting in to receive SMS communications from Custom Plus Heating & A/C, you agree to receive text messages related to our heating and air conditioning services.

Messages may include billing notifications, appointment reminders, dispatch notifications, service updates, and job completion surveys.

Message Frequency

Message frequency may vary depending on your service appointments, account activity, and communication needs.

Message and Data Rates

Message and data rates may apply based on your mobile carrier and service plan.

Custom Plus Heating & A/C is not responsible for charges imposed by your wireless provider.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message received from Custom Plus Heating & A/C.

After opting out, you will no longer receive messages through the SMS program unless you provide consent again.

Customer Support

For assistance with SMS communications, reply HELP to any text message or contact Custom Plus Heating & A/C through the contact information provided on our website.

Website: https://customplusheating.com/

Consent and Privacy

Your consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services.

Mobile phone numbers, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Information may be shared with service providers who assist in delivering our text messaging services, solely for operational purposes.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Information Sharing and Third-Party Services

Custom Plus Heating & A/C does not sell, rent, or share personal information with third parties for their independent marketing or promotional purposes.

We may share information with trusted service providers when necessary to operate our business, including:

• Website hosting and maintenance providers

• Customer relationship management systems

• Appointment scheduling platforms

• Payment processing services

• Email and communication providers

• SMS messaging platforms

• Website analytics providers

These providers may access information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights, customers, and business operations.

Website Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the browsing experience.

Cookies may be used to:

• Remember website preferences

• Analyze website traffic

• Improve website navigation

• Measure website performance

• Support website security

We may use third-party analytics services, such as Google Analytics, if enabled.

You may manage or disable cookies through your browser settings. Certain website features may not function properly when cookies are disabled.

Data Security

Custom Plus Heating & A/C takes reasonable administrative, technical, and organizational precautions to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

Our website may use secure HTTPS connections and security features provided by our website hosting platform.

Although we take reasonable precautions, no internet transmission or electronic storage system can guarantee complete security.

Data Retention

We retain customer information only as long as reasonably necessary to provide services, maintain business records, fulfill contractual obligations, resolve disputes, and comply with applicable legal requirements.

When information is no longer required, we take reasonable steps to securely delete or dispose of it, subject to applicable recordkeeping obligations.

Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to personal information we maintain

• Request corrections to inaccurate information

• Request deletion of certain personal information

• Withdraw consent for optional marketing communications

• Opt out of SMS text messaging

• Ask questions about how your information is collected and used

Certain requests may be subject to legal exceptions or verification requirements.

To submit a privacy-related request, please contact Custom Plus Heating & A/C through the contact information provided on our website.

Third-Party Websites and Links

Our website may contain links to third-party websites, HVAC manufacturers, financing providers, social media platforms, or other external resources.

Custom Plus Heating & A/C is not responsible for the privacy practices, security, or content of third-party websites.

We encourage visitors to review the privacy policies of any external websites they visit.

Children's Privacy

Our website and services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

Custom Plus Heating & A/C reserves the right to update or modify this Privacy Policy and SMS Terms and Conditions as necessary to reflect changes in business practices, website functionality, communication services, or applicable laws.

Any updates will be posted on this page with a revised Last Updated date.

We encourage visitors to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, SMS communications, your personal information, or our heating and air conditioning services, please contact:

Custom Plus Heating & A/C

Website: https://customplusheating.com/

Privacy Policy & SMS Terms and Conditions: https://customplusheating.com/privacy-policy

You may also contact us using the contact information or contact form available on our website.

We value your trust and are committed to protecting your privacy while providing dependable heating and air conditioning services.